Welcome to the Certified Service Center website

Quick Form Links
Application Denial Requirement 2
Certification Period Requirement 3
Renewal Requirement 4
Application Form Requirement 5
Customer Service Designation Requirement 6
Payment Information Requirement 7
Business Summary Requirement 8
Satellite Information Requirement 9
Requirement Affidavits Requirement 10

Please read these instructions before starting the application!

♦INSTRUCTIONS:Please note that this online application cannot be saved and must be completed at one sitting. To use this form please review the information required on the application then compile the information and have it available when you sit down to complete your application.

Thank You For Your Cooperation.

Application Packet

What is the Certified Service Center Program?

The Certified Service Center Program™ is designed as a tool to aid consumers in recognizing quality service centers, to help electronics and appliance product makers in selecting approved agents for in-warranty or out-of-warranty services, and to provide a standard for professional service firms that desire to offer outstanding customer service and technical support.

Who is Eligible?

The Certified Service Center™ program is open to all electronic and appliance service, repair and installation companies located within the United States and Canada.

What’s Involved?

To be eligible for the Certified Service Center™ program, a service center agrees to adhere to ten requirements that have been developed by representatives of all facets of the service industry. These requirements cover facility service ability; code of conduct; test equipment and tools; customer service and warranty policies; management ability; technician certifications, licensing, insurance and professional appearance of workers and the business.

How Do I Apply?

Application Form and Fee

Form
To apply for the Certified Service Center™ simply complete this form, click review, then click submit.
At the end you will have the option to pay with a credit card via Paypal,
or if paying by check make it out to Certified Service Centers and mail to: CSC, 5 Depot Street, Greencastle IN 46135.

Memberships
Please check the associations in which you hold membership:

Application Form
Consumer Electronics Association – CEA
Attention: Electronic Technicians Association
5 Depot Street
Greencastle, IN 46135
800-288-3824
eta-i.org





Electronics Technicians Association, International – ETA®
Attention: Certified Service Center Applications
5 Depot Street
Greencastle, IN 46135
800-288-3824
www.eta@eta-i.org





North American Retail Dealers Association – NARDA
Attention: Certified Service Center Applications
222 South Riverside Plaza, Suite #2160
Chicago, IL 60606
312-648-0649





Professional Service Association – PSA
Attention: Certified Service Center Applications
71 Columbia Street
Cohoes, NY 12047
888-777-8851
www.psaworld.com





United Servicers Association – USA
3105 N. Ashland Ave Suite 199
Chicago, IL. 60657
800-683-2558
www.unitedservicers.com






TRN (usmss)
Attention: Don Pierson
41277 N. Bayside Drive
Antioch, IL 60002
847-395-3077
dpierson55@hotmail.com





 

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Fee

The three-year [non-refundable] application fee for a Certified Service Center Company ranges from $180 - $525 for each certification category requested based on eligibility requirements.

Denial of Application:

Applications that do not meet the minimum requirements will be returned to the applicant after 3 months. During that three month period the business may seek to meet any remaining requirements that caused the application to be denied, by submitting additional materials. After three months from the date of the original application, if the application has still not been approved, the application will be returned and the business will be asked to submit a new application.

Certification Period

Certifications are valid for three years from the date of certification.

Renewal

Service Centers may renew their certification credentials by supplying the renewal fee and updated requirements information as noted on the Renewal Application up to 90 days prior to the expiration date to any one of the above listed organizations. [An additional 30-day period (total 120 days) is available upon submission of a $25 extension fee.]


Application Form

Contact Information:


REQUESTED CERTIFICATION CATEGORY (Please Choose one per Application)

Select a category:

FEE CALCULATION

Fee Options Fee Calculation
Base Fee $525.00
Association Membership (-90)
Certified Technicians (-$90 or -$180)
*Customer Service Certification* (-$25)
Each Additional Satellite Location (+$50)
Total Due

*ETA offers a Customer Service Specialist – CSS, and PSA offers a Certified Consumer Specialist – CCS.
Either of these certifications qualify.

Available Discounts

Association Membership
If you are a member of one of the following organizations, subtract $90 from your total. You may not subtract additional monies for memberships in more than one organization.

  • Consumer Electronics Association, CEA
  • Electronics Technicians Association, International, ETA
  • National Association of Service Dealers, NASD
  • Professional Service Association, PSA
  • United Servicers Association, USA
  • USMSS Member Service Companies

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Certified Technicians

If 50% to 99% of the technical workers you employ hold a designation outlined in Section V of this application, subtract $90 from your total. If 100% of the technicians you employ hold a designation outlined in Section V of this application, subtract $180 from your total.

Customer Service Designation

If an employee (includes clerical, sales, management, etc.) in the service department, holds a Customer Service Specialist (CSS – ETA) or Certified Consumer Specialist (CCS – PSA) certificate*, as outlined in Section VI, subtract an additional $25 from your application fee.

SAMPLE CALCULATION

Base Fee$525
Association Membership-$90
Certified Technicians-$90
Customer Service Certification-$25
1 Additional Satellite Location+$50
Total$370

* Optional Customer Service Specialist (CSS) and/or Certified Consumer Specialist (CCS) certifications should not be confused with the required Certified Service Manager (CSM) certification.

PAYMENT INFORMATION:

To Pay By Check; Please submit this form and mail check made payable to:
Certified Service Centers and Mail To: 5 Depot Street, Greencastle IN 46135
To Pay Online: You will also have the option to pay using Credit Card VIA Paypal

Be sure to copy or print your application and keep for your records.


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OPTIONAL BUSINESS SUMMARY

Thank You for taking this industry leadership role by applying for Certified Service Center Status.

We have received voluntary business summaries from applicants in the past that have proven very useful in understanding the complete story behind each business that we review.

Types of information included in these summaries have been the length of time in business, other types of products or service provided, the market area that the company serves, the number of business locations, the local and professional organizations that you currently support, the awards that you or your company have received, and last but not least any comments that you would like to share with us about your company.

Thanks again for your CSC application.


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Satellite Information

If your company has satellite locations that are included in this application - you will need to include a management/control description along with the following contact information, and pictures of the building, vehicles, lobby and parking for each of these locations.

Management / Control Description

Satellite #1 Contact Information:

Contact Information
Company Name:
Address:
City:
State:
Canada/Province
Postal Code:
Phone:
Fax:
Contact / Certifications:
Job Title:

♦INSTRUCTIONS: Click on browse below to upload your image for each category. Your images should show: (a) storefront with signage, (b) store lobby or reception area, (c) service vehicle, and (d) primary customer parking area. Initial the statement of agreement at the bottom of the page.

File types allowed: jpg,jpeg,gif,png,bmp





Satellite #2 Contact Information:

Contact Information
Company Name:
Address:
City:
State:
Canada/Province
Postal Code:
Phone:
Fax:
Contact / Certifications:
Job Title:

♦INSTRUCTIONS: Click on browse below to upload your image for each category. Your images should show: (a) storefront with signage, (b) store lobby or reception area, (c) service vehicle, and (d) primary customer parking area. Initial the statement of agreement at the bottom of the page.

File types allowed: jpg,jpeg,gif,png,bmp





For Companies with more than two Satellite locations:
There will be an additional form after submitting this form, or you can send a separate Email to Admin@c-csc.org with the same information as above.


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REQUIREMENT AFFIDAVITS

Please read each requirement statement and follow the corresponding instructions.

Requirement 1: Repair Facility

Each Certified Service Center is asked to have a storefront or other fixed, permanent and professional place of business suitable to the nature of the business that complies with all applicable zoning laws. Exceptions to the physical visible repair facility requirement will be reviewed on a case by case basis by the Certification Oversight Committee.

♦INSTRUCTIONS: Click on browse below to upload your image for each category. Your images should show: (a) storefront with signage, (b) store lobby or reception area, (c) service vehicle, and (d) primary customer parking area. Initial the statement of agreement at the bottom of the page.

File types allowed: jpg,jpeg,gif,png,bmp






I certify that our location complies with all applicable zoning laws.

Initial Here:   Date:  


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Requirement 2:

Adherence to Code of Conduct:
Each Certified Service Center™ shall agree to abide by the established code of ethics.

♦INSTRUCTIONS: Read the following CSC code of ethics and sign the statement of agreement at the bottom of the page.

Code Of Ethics:

  1. We will conduct business in a manner that will insure the confidence of our customers.
  2. We will not participate in any false or misleading advertising.
  3. We will provide an estimate of charges before work is performed.
  4. We will perform only such service as is necessary and authorized by the customer.
  5. We will provide new and first quality parts, unless otherwise specified.
  6. We will provide accurate invoices that list all parts that were used and service that was performed.
  7. We will resolve all complaints promptly and courteously.
  8. We will handle customer property carefully and will maintain insurance to protect this property while in our control.
  9. We will strive to continually improve the image and reputation of our industry.

We agree to abide by the CSC Code of Ethics outlined above.

Sign Here:   Date:  


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Requirement 3:

Industry Approved Equipment

Each Certified Service Center™ shall have and maintain in good repair the industry approved minimum test equipment for each product category for which they are certified. For information on recommended test equipment please go to
www.c-csc.org/CSC/equipment.html

Test Equipment
Please click on your industry and refer to the CEA/CSC Recommended Test Equipment Reference List for required minimum test equipment in the following areas:

♦INSTRUCTIONS: I certify that we have the industry-approved test equipment for the following product category (chose the one that applies). Please include the model number for test equipment that may be valued at more than $500 in the space provided below.

Test Equipment
Category

I certify that we have and will maintain the required test equipment.

Initial Here:   Date:  


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Requirement 4: Customer Service Program

Each Certified Service Center™ agrees to have a written customer service program that includes a customer communication and relations process.
The written policy should:

  1. Outline the procedures used to inform customers of the following: (a) estimates, (b) revised estimates, (c) parts to be ordered, (d) parts on backorder, (e) completion of repair, (f) service delays and (g) field service appointments.
  2. Describe the methods used to gather information from the customer regarding the perceived quality of service received.
  3. Describe how this information is then used to improve the level of service provided to the customer.
  4. Include copies of surveys, charts and reports that are utilized for this purpose.
  5. Explain the process used in your customer complaint resolution-- including a list of each step of escalation in process, the person responsible for that step and the required time frame for action.
  6. Be posted for customer inspection.

If your business does not yet have a written Customer Service Program, contact one of the CSC association headquarters. Most will supply you with a typical approvable policy and examples that you can adapt for your business. The fee for these is nominal.

♦INSTRUCTIONS: (1) Type, copy and paste your customer service policy below. Be sure it covers each of the bullet points above. (2) Sign the certification statement below. **Please make sure to include details on your customer problem resolution escalation policy and also information gathering methods and review process on all customer feedback.

I certify that our customer service program is followed as described.

Initials Here:   Date:  

Note: A discount will be given off the base application fee for service centers with one or more employees who have completed an approved customer service certification. Approved certifications include: Customer Service Specialist – CSS (by ETA) and Certified Customer Specialist – CCS (by PSA).


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Requirement 5: Technical Certification

At least 25% of all technicians and technical workers employed by each CSC applicant must be certified by a recognized national certification provider. Upon Renewal in 3 years at least 50% or more of technicians employed by each Certified Service Center must be certified; and at least 25% of the total technicians at that time must hold a Journeyman Level Certification.

ETA and PSA have entry-level (associate) certification programs. Other certification provider programs will be considered by the CSC Certification Oversight Committee on a case-by-case basis.

Approved Journeyman Level Certifications:
Certification Approved Level Certifications Organization
Consumer Electronics Associate Certified Electronics Technician ETA
Appliance Certified Appliance Professional
NASTEC
PSA
NARDA
Audio/Video Associate Certified Electronics Technician
ETA
RF Communications CETa, CET, GCT1, GCT2, GCT3
NARTE Tech Certification, Class 1 & 2
NARTE Eng Certification, Class 1, 2 or 3
ETA
NARTE
NARTE
Mobile Certification Associate Certified Electronics Technician ETA
Computers/Office Equipment Associate Certified Electronics Technician, Computer
Certified Network Computer Technician
Computer Service Technician
Certified Network Systems Technician
A+ Certification
Microsoft Certified Systems Engineers
ETA
ETA
ETA
ETA
CompTia
Microsoft
Security-Alarms Associate Certified Electronics Technician ETA
Biomedical Biomedical Electronics Technician (BMD) ETA

♦INSTRUCTIONS: (1) Give a listing of the certification ID numbers of the certified technicians employed by your company. Please include the name(s) of the organization(s) through which your technicians are certified. If applying for refrigeration certification include the names of those technicians who are EPA-certified for refrigerant handling. (2) Sign certification statement below.

How many total technicians do you currently employ?     
What percentage of those total technicians are certified?

I certify that our company complies with all technical certification requirements outlined above.

Initials Here:   Date:  


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Requirement 6:

Service Manager Certification

Each Service Center shall employ at least one service manager who has either passed the Certified Service Manager Exam or provided proof of completing a business related degree from an accredited educational institution

Approved Service Manager Certifications

  • Certified Service Manager - PSA
  • Certified Service Manager – ETA
  • Certified Administrator: Service - USA
  • National Association of Service Managers Certification
  • 2 year Associate Business Degree or Higher

♦INSTRUCTIONS: (1) List the name of the manager who has passed an approved Certified Service Manager examination. (2) Please include the certification ID number and which Certifying agency your CSM, CSS or technician has been approved by. Initial the certification statement below.

Name of Manager : Certifying Organization :
Certification Number:

I certify that our company complies with the service manager certification requirements outlined above.

Initials Here:   Date:  


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Requirement 7:

Licensing Requirements

Each Certified Service Center™ shall comply with all federal, state and local business licensing and zoning laws.

♦INSTRUCTIONS: Please read and sign the certification statement below.

I certify that our company complies with all federal, state, and local licensing laws.

Initials Here:   Date:  


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Requirement 8:

Insurance Coverage

Each Certified Service Center™ agrees to maintain insurance coverage for business liability and customer merchandise.

♦INSTRUCTIONS: Click on the browse button and upload an image of the cover sheet of your current insurance, which shows the effective dates and coverage. Read and initial the certification statement below.


I certify that our company maintains and will continue to maintain the insurance coverage specified above.

Initials Here:   Date:  


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Requirement 9:

Service Warranty

Each Certified Service Center™ shall provide a reasonable warranty on labor performed and on parts replaced from the date the product was returned to the customer. Each service center shall post warranty policy and comply with local, state, and federal warranty laws.

If your business does not yet have a written service warranty, contact one of the CSC association headquarters. Most will supply you with a typical approvable policy and examples that you can adapt for your business. The fee for these is nominal.

♦INSTRUCTIONS: Type, copy and paste your company warranty policy below.

Initials Here:   Date:  


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Requirement 10: Professional Appearance

Each Certified Service Center™ shall:

  1. Display prominent signage on the outside of the building that clearly identifies the business and meets all applicable codes
  2. Maintain a neat, clean and professional appearance.
  3. Maintain a written dress code for the employees that greet the public including employees that assist the customer in person and those that assist the customer in the field. The dress code should include a statement describing the image that the employee should project, a statement that describes any required elements of dress, appearance and grooming, and a statement that describes any prohibited elements of dress, appearance and grooming.

If your business does not yet have a written Dress Code Policy, contact one of the CSC association headquarters. Most will supply you with a typical approvable policy and examples that you can adapt for your business. The fee for these is nominal.

♦INSTRUCTIONS: Type, copy and paste your company's dress code and sign the certification statement below.

I certify that our company adheres to the dress code attached.

Sign Here:   Date:  

 

♦You are now finished.♦

Be sure to make a copy of your application for your records. This application is submitted for the sole purpose of attaining CSC certification. All information contained herein will be considered during the approval process and held in the strictest confidence by CSC, the associations that comprise CSC and the servicer who has submitted this application. During the course of the approval process, further information may be requested by CSC from the applying institution.

**Important**

If application is filled out correctly you will be sent to a review page,
where you can Review, Edit or Print a copy for your records. Then confirm to submit the application.

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