Q1. Am I still
eligible for the program if my business doesn’t have a storefront?
consultants, appliance repair technician/owners, individuals who perform
contract service and installation of satellite, and certain unique-service type
shops may apply for store front exemption. If it is logical that the requirement
be waived, CSC will do it.
Q2. Where can I find a
copy of the test equipment lists?
The test equipment
lists can be found here.
You can also assist
the CSC efforts by commenting on the RTE list if you feel one or more items
Q3. I’ve reviewed
the test equipment list for my product category, and I don’t feel I need a
certain piece of equipment. What should I do?
There are test
equipment products made by various companies that can accomplish the job of
installing, testing, adjusting or calibrating properly. All you need do is show
that the equipment you use can, in fact, do the job properly. The CSC review
panel will consider any substitutions.
Q4. The cost of the
program seems high to me. Is there anyway to reduce it?
Are you aware that
this is a three-year certification? If a potential fee of less than $200 seems
high to you, would you please let us know of another program of a similar nature
that has been able to do the job CSC is trying to do for the industry, at a
lower fee? (Please check out the health, engineering, education fields - you
will find CSC is a giant bargain.)
Q5. What are the
manufacturers going to do for me if my service center becomes certified?
Benefits will vary
from company to company. Product makers are eager to work with service firms
which have certified technicians, businessmen as managers, decent facilities
that their customers can have confidence in and who provide no-excuses world
class service. Why would a manufacturer not provide incentives to assure that
that service firm stays as their representative in the area? Most CSC shops will
find incentives worth far more than the minimal CSC certification fee.