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Sometimes, we should all take a look at service from the customer viewpoint. What is their quality checklist? When does the evaluation process start and how does the customer actually gauge your performance or company image at each step? We can make our own checklist, because our critical factors may all differ somewhat, but for me, as one of those loyal but demanding customers, here is what I would use…
Overall Company Image/Making the Choice:
Ease of Doing Business:
It’s important for all of us to take a periodic look at how we treat our customers and take the time and effort to determine what changes and adjustments we might want to consider. Looking at our processes from the customer’s perspective will help you stay focused and successful.
Author: Don Pierson, President