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What Is A Certified Service Center?

The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Show Your Customers That you Mean Business!
Differentiate your service from your competitors.  Become a Certified Service Center and demonstrate to your customers, and the industry, that customer service and satisfaction are paramount to your center, and customers are guaranteed  high quality.  Your service deserves to be recognized.  So take your business one step beyond the rest, get certified today.

What is the Certified Service Center Program?
The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

CSC Bylaws

CSC Development Committees

Who's Eligible?
The Certified Service Center program is open to all electronic and appliance service, repair and installation companies located with in the United Sates, including:

-Audio Video (HTI) Service Centers

-Satellite Service Centers

-Communications Service Centers

-Television Service Centers

-Computer Service Centers

-Appliance Service Centers

-Biomedical Service Centers

-Security System Service Centers

-Mobile/12 Volt Service Centers

-Misc. Electronics/Appliance Service Centers

-Office Products Service Centers

 

What's Involved?
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Certification Requirements

-Facility Service Capability

-Management Skills

-Code of Conduct

-Technician Certifications

-Appropriate Test Equipment and Tools

-Licensing and Insurance

-Customer Service and Warranty Policy

-Professional Appearance