The
Certified Service Center program is designed as a tool to help consumers find
quality service centers, to help electronics and appliance manufacturers select
service centers for in-warranty repairs, and to provide a standard for
professional service firms that desire to offer outstanding customer service.
Show
Your Customers That you Mean Business!
Differentiate your service from your
competitors. Become a Certified Service Center and demonstrate to your
customers, and the industry, that customer service and satisfaction are
paramount to your center, and customers are guaranteed high quality.
Your service deserves to be recognized. So take your business one step
beyond the rest, get certified today.
What
is the Certified Service Center Program?
The Certified Service Center program is
designed as a tool to help consumers find quality service centers, to help
electronics appliance manufacturers select service centers for in-warranty
repairs, and to provide a standard for professional service firms that desire to
offer outstanding customer service.
CSC Bylaws
CSC
Development Committees
Who's
Eligible?
The Certified Service Center program is open
to all electronic and appliance service, repair and installation companies
located with in the United Sates, including:
-Audio
Video (HTI) Service Centers |
-Satellite
Service Centers |
-Communications
Service Centers |
-Television
Service Centers |
-Computer
Service Centers |
-Appliance
Service Centers |
-Biomedical
Service Centers |
-Security
System Service Centers |
-Mobile/12
Volt Service Centers |
-Misc.
Electronics/Appliance Service Centers |
-Office
Products Service Centers |
|
What's
Involved?
To attain Certified Service Center status, a
service center must comply with specified requirements determined by
representatives of all facets of the service industry.
Certification
Requirements
-Facility
Service Capability |
-Management
Skills |
-Code
of Conduct |
-Technician
Certifications |
-Appropriate
Test Equipment and Tools |
-Licensing
and Insurance |
-Customer
Service and Warranty Policy |
-Professional
Appearance |